Rental Agreement

As a Guest, upon booking, you hereby agree to the following Terms & Conditions:

  • Parties are not to be hosted in the apartment or on the balcony.  Any parties will result in eviction and forfeiture of any bond paid.

  • Chattels are not to be removed from the property.

  • The number of occupants must not exceed the number agreed to with the agent at the time of booking.

  • You shall be held accountable for any repairs or reimbursement costs associated with damage caused to the property/chattels during your stay.  Any damages or breakages must be reported to the property manager immediately.

  • Animals are not permitted.

  • Please be respectful to neighbouring apartments

  • Smoking is permitted OUTSIDE only, inside is strictly Smokefree.

  • Permit the Property Manager/agent to enter the property and view its conditional at all reasonable times.


  • Please leave the apartment in a reasonable state of repair.

  • Turn the dishwasher on if possible

  • Leave all rubbish inside the apartment (or on the balcony) for us to dispose of for you.

  • You are not expected to vacuum or strip the beds, that’s for us to do.

Additional guest/s charges

  • Expenses incurred for repairs to damage of the property caused by the guest.

  • The guest agrees to pay for any cleaning costs above and beyond the budgeted cleaning time if the apartment is left in a state of disrepair.

  • Replacing/recovering any chattels taken or misplaced by the guest.

  • Oven clean - $85 if excess cleaning of the oven is required.

  • Smokers – smoking is permitted outside only.  Please use the ashtrays provided.  You will be charged $60 if we are required to remove cigarette butts from the balcony.

  • Excess linen clean - If an item is stained/soiled requiring additional cleaning, $75 or replacement cost.  

  • If lost, guest/s will be charged for the cost of replacement door keys and carpark passes.

  • Late check out may be possible but cannot be guaranteed.  Enquire with you in-resort host prior to your stay.

  • If a technician is required to reconfigure the entertainment system due to a guest/s linking personal devices, the cost will be passed onto you.


Credit Card charges

  • An additional 2% fee will apply to all credit card payments

  • All charges are the responsibility of the Cardholder.

  • Option for direct online payment available.

  • As the Property Managers, we accept bookings on behalf of the owners, therefore we cannot be held responsible should the property become unavailable due to the following:

  • Circumstances beyond our control i.e. natural disasters, pandemics, fire, flooding, unexpected repairs and maintenance issues.  In the event of any of these situations occurring we reserve the right to cancel the booking on behalf of the Owner.  However, every effort will be made to find alternative comparable accommodation for the intended dates of stay.  No further compensation shall be offered.

  • The Owners decision to withdraw the property from the market either temporarily or permanently.



  • You are liable for any damages up to the amount of $1,500 upon inspection after check out.



  • Cancellation fees will be charged according to your relevant reservation provider’s policy.

  • Direct Heart of Queenstown bookings have free cancellation up to 7 days prior to arrival.  Less than 7 days notice will result in 100% cancellation fee, unless Covid-19 travel restrictions are implemented preventing travel.

  • No show bookings will be charged 100% cancellation fee.



  • You will be charged a 10% deposit on booking.

  • The balance is due prior to arrival according to your reservation provider’s policy, usually between 10 and 3 days prior to your arrival date.  You will then be provided with your self-access check-in codes.


Taxes and Service Charges

  • 15% GST is included.

  • NZD$500 damage deposit may be charged

  • A City Tax is not applicable

  • Credit Card charges will be the responsibility of the Cardholder

Please do not hesitate to contact us prior to your stay if you wish to clarify any of the above.